Release 73:  Effective April 1, 2014

Case Management -
A.  Overview


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Intent: The intent of case management is to help families become self-supporting while assisting them with basic needs. We empower clients by recognizing they are capable, have strengths and have resources that can help them take control of their lives. We treat clients respectfully, assisting them in identifying their needs, building on their strengths while supporting them in meeting their goals. Benefit delivery is integrated with self-sufficiency-enhancing services. The outcome of case management is increased family stability and self-sufficiency through individualized case management. Case management takes a team effort. The team consists of the client, the case manager, branch staff and community partners the client may be working with.


  1. Case management expectations

    Comprehensive assessment

    Case planning

    Employment, self-sufficiency and wage enhancement focus

    Temporary assistance

    Client accountability

    Brokering concept

    Meeting basic needs


  2. Case management requirements

    Case management includes assessing strengths and needs, developing a case plan and monitoring and supporting client participation to promote movement toward self-sufficiency.

    Definitions; SNAP OFSET Components and Activities: 461-001-0020
    Definitions of Terms, Components, and Activities; JOBS, Pre-TANF, Post-TANF, TANF: 461-001-0025


  3. Case management activities overview

    Case management consists of the following primary activities:

    All these activities occur during case management, but the order may vary depending on the client situation and local procedures. In each case, we use case management skills such as asking open-ended questions, restating and summarizing, and helping clients develop their own plan of action and be accountable for their own progress. Each of these case management activities are discussed in detail in the following sections, and at the end of the Case Management chapter there are examples of how all these activities can be put into practice in specific kinds of cases.


  4. Retention case management

    The case management services described above can be offered to families who are employed and receive ERDC, SNAP or OHP services from the branch. This includes families leaving TANF, those in the Post-TANF program and those who were not receiving TANF when they found employment or found employment during Pre-TANF. The focus of retention case management is to enable the client to maintain employment, increase wages and employee benefits and learn how to access community services themselves so that they become independent of DHS self-sufficiency and benefit programs. Retention case management plans should build on previous assessment information. Case management issues affecting job retention should be identified beginning with the client's first contact with DHS. Because of this, retention case management is a part of all other stages of case management, including initial assessment and ongoing case management.


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