Release 88: Effective January 1, 2018
Temporary Assistance For Domestic Violence Survivors Program (TA-DVS) -
The Temporary Assistance for Domestic Violence Survivors (TA-DVS) application process starts with a request. The request may be in the form of:
The date of request is the date the request for benefits is received by a Self-Sufficiency Program office of the Department of Human Services (DHS).
The branch must assess the emergent need within eight working hours of receiving the application, narrate and address any immediate safety concerns identified:
|Example 1:||A client comes in at 4:00 p.m. on Friday afternoon: Assess what the safety concerns are and make sure that, at a minimum, the survivor is safe and is able to return for their TA-DVS intake next business day if there are no appointments currently available. DHS completes the TA-DVS Safety Screening form (DHS 7802), and narrates.|
|Example 2:||Amber’s application for TA-DVS was received 2/15 at 4:30 pm and reviewed for safety. Front staff notates that Amber needs her TA-DVS eligibility determined within 16 working hours. Amber is scheduled for 2/16 at 10:00 am. This is an acceptable scheduling of an intake because Amber will be seen and her eligibility will be determined within the 16 working hours.|
|Example 3:||Joseph is applying for TA-DVS on 4/1. Front staff asks Joseph if he is available for an intake later today. Joseph replies that he is safe and unable to come back to the office until 4/12. The worker schedules Joseph for 4/12 and narrates that Joseph requested his TA-DVS intake at a later date and he is safe.
On 4/12 the intake worker will need to determine Joseph’s TADVS eligibility within 16 hours of the date of intake time.
|If the survivor requests that the intake appointment be made outside the 16 working hours:
The 16 hours to determine eligibility would then start from the intake date and time.
|TA-DVS payments cannot be made without a signed application and the Self-Sufficiency Domestic Violence Assistance Agreement (DHS 1543) completed.
|Application Requirements Rule|
|461-115-0020 — Application Requirements|
|TA-DVS; Application for Assistance and Effective Dates; Application Processing Time Frames Rule|
|461-115-0020 — TA-DVS; Application for Assistance and Effective Dates; Application Processing Time Frames|
If a decision cannot be made because the survivor turned in an Application for Services (DHS 415F) and did not show at the appointment, try to contact the survivor to reschedule either by phone or mail (if we have a safe address). If unable to contact the survivor, hold the DHS 415F for 30 days, then fill out the decision notice denying the application and place in the file.
Soto was meeting with her intake worker for TA-DVS. During the intake Soto became distraught and requested to leave. She did not want to continue with the interview and walked out. In this situation, because we do not have a completed interview, we do not have enough information to determine TA-DVS eligibility. Hold the application for 30 days and narrate the situation. We can try to call Soto to reschedule, if we have a safe phone number.
|If it is not known whether the address or phone number is safe, hold any notice in the file and narrate and do not leave any detailed voice messages.
|Example 5:||An applicant comes in and is denied TA-DVS because there is no child in the home, and we are unable to determine when the child will be returned. If the applicant returns a week later and the child is now in the home, the applicant needs to complete a new application.|
In the TA-DVS program, we are required to complete a face-to-face interview with the victim.
The requirement to complete a face-to-face interview can be waived if there is a safety risk due to domestic violence or, there is a hardship. Hardship follows the TANF rules and would be considered:
In these cases, where there is a safety risk due to domestic violence or a hardship, we can complete the interview via phone, home visit or offsite appointment. Please narrate the safety concern.
If we are completing interviews via phone, we must first ask the survivor if this is a safe time to talk. We want to be mindful that in a phone interview we are not able to confirm who is there during the intake. Phone interviews should be used rarely for TA-DVS due to safety concerns.If completing an offsite appointment or home visit, confirm that the abuser will not be at the visit. We cannot complete a home visit if it is not safe for DHS staff. Before leaving, please make sure leadership in your office knows where you are going and what time you are expected to return.
Safety is our primary concern when interviewing a client:
|The survivor’s sense of the most pressing matter may not be the same as yours. Show respect for the survivor’s priorities; this will help in developing rapport and trust.
The survivor is the best judge of their safety.
Consider the following:
Field Offices are to jointly staff approval or denial of application requests for TA-DVS with Central Office if:
|Example 6:||Karilyn was approved for TA-DVS in January. Her TA-DVS grant was approved from January to March. In February, Karilyn was approved to use $800 for first month’s rent. In March of the following year, Karilyn applied for TA-DVS again. The request would need to be staffed jointly with Central Office because she received payment in the last 12 months, due to the final month of her eligibility period.|
If there is ever a case with multiple requests over many years or a case that the worker would like a second opinion, you can email TA-DVS Policy for guidance.
Authorized representatives are allowed in the TA-DVS Program to assist with payment requests, communication with DHS, understanding of the case plan, etc.
Authorized representatives cannot complete the interview for the survivor Ė DHS must complete the interview process with the survivor. At the interview, an authorized representative can be determined. We must speak with the survivor before adding an authorized representative.
|We should have a conversation with the survivor about the safety of picking an authorized representative. It should be someone they can trust and someone that will not release sensitive information.
Remind them the authorized representative will have access to their TA-DVS case information including but not limited to:
Authorized representatives specifications:
Authorized Payee is never allowed on TA-DVS cases:
|Example 7:||Jason has open SNAP and TANF. On Jason’s SNAP case his mother is listed as his authorized representative. His mother does not have any case access to his TA-DVS case.
Jason would like to add his mother as an authorized representative for his TA-DVS. He completes a MSC 231 to list his mother as an authorized representative. She now has access to his TA-DVS case but this does not cover his TANF case. The request is for only his TA-DVS case.
The authorized representative on a TA-DVS is unique to the TA-DVS case. The TA‑DVS authorized representative can never be coded on UCMS or FSMIS.
An authorized representative for TA-DVS must be narrated with the name of the authorized representative, the time frame they are a representative, and that the MSC 231 was completed.
In the notes section on the DVS N/R add Auth Rep and the narrative number where the authorized representative is listed to notify workers that there is an authorized representative for the TA-DVS case.
Best Practice: Put a sticky note on the case with the authorized representative and the time frame in which they are authorized on the case.
|Authorized Representatives; General Rule|
|461-115-0090 —Authorized Representatives; General|
To approve TA-DVS eligibility, survivor statement is an acceptable for of verification for financial and nonfinancial eligibility requirements. Verification is needed for payments.
|Example 8:||Talia comes into the office and applies for TA-DVS. Talia is five months pregnant, does not have any other eligible children, and does not have verification of proof of pregnancy. If Talia meets all other TA-DVS eligibility, we can approve her for the TA-DVS grant. No payments may be issued until we receive verification that Talia is pregnant.|
TA-DVS is intended to provide support to survivors of domestic violence and their children, not to the perpetrator.
No verification is required that a person is a victim of domestic violence or that a domestic violence situation has occurred unless:
Chelsea comes into the DHS office on Monday and applies for TA-DVS against her boyfriend, Joe. Chelsea meets TA-DVS eligibility and is approved. On Tuesday Joe comes into the DHS Office and applies for TA-DVS against Chelsea.
At this time, we need to determine whom the survivor is:
Joe’s TA-DVS application is pended with a DHS 210 for verification that he is not the perpetrator of domestic violence. His case will not be approved without verification.
Chelsea’s case is also pended, DHS 210A for verification that she is not the perpetrator of domestic violence. No payments can be made without verification. The case will close with the Notice of Decision and Action (DHS 456) taken if Chelsea does not respond to the DHS 210A timely.
Acceptable Verification of Domestic Violence:
A statement or letter that the individual is not a perpetrator of domestic violence or is a self-defending victim from:
|Sometimes victims of domestic violence are arrested because at the time the police arrive they believe them to be the aggressor. Sometimes there are mutual arrests because the police officer is unable to determine who the primary or predominant aggressor is. Later it may be found that the person was a self-defending victim or the injury to the victim was not apparent at the time of the arrest. In some cases the perpetrator may be the one to call 911; they may access a restraining order before the victim or there may be mutual restraining orders. It is also common for abusers to claim to be the victim. If circumstances arise that lead you to believe that it is the abuser is applying or that the person you are seeing is a victim who was arrested and you are unsure what to do next, you can staff the case with Central Office.
|In most cases, it is not appropriate to pend TA-DVS cases as we have only 16 working hours to determine eligibility. If the survivor is in agreement that they need more time to verify an eligibility requirement, and verification is necessary or the case will be denied, narrate in TRACS how long the survivor has stated they need to verify the information and provide a pending notice, Notice of Pending Status (DHS 210), with the needed information and agreed-upon dates.
|Verification; General Rule|
|461-115-0610 —Verification; General|
|Specific Requirements; TA-DVS Rule|
|461-135-1200 — Specific Requirements; TA-DVS|
|Example 10:||Jacyln contacts her worker on the 90th day of her TA-DVS eligibility period. She is wondering if her worker will extend her a few more weeks, so she can locate housing. She states that she has not had any luck finding a place to rent. The worker explains to Jacyln that there are no extensions. Her TA-DVS is ending today and if there is still a safety concern, Jacyln will need to reapply.|
|Example 11:||Blake has an open TA-DVS case and the 90th day is in two months. Blake came in to the office today to request use of the $1200.00. He has located a safe house and is ready to move in. DHS makes payment for the housing. A month passes and Blake returns to the office requesting more TA-DVS funds, because the home he has moved into is not safe anymore. The worker explains to Blake that he has accessed the $1200 fund and his 90-day eligibility period will not expire for another month. The worker offers Blake other resources in the area and again offers Blake the option to meet with the co-located advocate.|
|Benefits; TA-DVS Rule|
|461-135-1230 — TA-DVS; Eligibility and Verification Requirements|