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Oregon Department of Human Services
Substantiated Facility Abuse Complaints
This website contains Facility Adult Protective Services (APS) investigations that constitute abuse as determined by Corrective Action Coordinators. It is important to note that the website does not contain information related to licensing or rule violations, surveys, Notifications of Findings (NOFs), Letters of Determination (LOD) or applicable sanctions.
Substantiated Facility Abuse Complaints Selection

4 Steps to locating Substantiated Complaint Information for
Oregon's Care Facilities.

Step 1) Select a facility type:       
Step 2) Complete one of the 4 selection criteria listed below:
  A) By County
Which County:
  B)By City
Which City:
  C) By Facility Name Which Facility:

  D) Select All

May produce a large output list.
Step 3)Complete one of the 2 selection criteria listed below:
Select A Date Range Or Check All Dates:
     Start Date:
     End Date:
(format as mm/dd/yyyy)     
May produce a large output list
Step 4) Submit Your Request:

To Make an Inquiry
Public copies of complaints are available for viewing at the local Seniors and People with Disabilities (SPD) and Area Agency on Aging (AAA) offices by appointment. Local office contact information and locations are available at: http://www.oregon.gov/DHS/spwpd/offices.shtml
To obtain additional details regarding a complaint investigation report, a request can be made using one of the following methods. A charge of $0.15 per page plus staff time may be applied.
Email: spd.prrequests@dhsoha.state.or.us
Mail: Public Records Custodian
 DHS/SPD Office of Licensing and Quality of Care
 PO Box 14530
 Salem, OR 97309
Additional resource: Choosing a Long-Term Care Setting located at http://www.oregon.gov/DHS/spwpd/ltc/ltc_guide/index.shtml
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Information is added nightly from report data received at DHS SPD Office of Licensing and Quality of Care central office. Investigations in process will not appear.

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