eXPRS User Help Guides
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- General Information
- ODDS
- System
- What is eXPRS?
- An Introduction to eXPRS
- An Introduction to eXPRS - Spanish
- eXPRS General System Overview
- eXPRS Full System Terms Glossary
- eXPRS Status Definitions
- Service Element Names and Payment Information
- eXPRS Procedure Code and Modifier Codes
- Overview of Service Delivered Billing Entries and the Claims Aggregation Process
- How Fixed Rates and Not-to-Exceed (NTE) Rates Display Differently in eXPRS
- How eXPRS Assigns and Displays a PSW's Pay Step, and How PSW Fixed Rates and Differentials Work
- Using the View Client Page
- View Client Page Code Reference Sheet
- Troubleshooting
- Submitting a Technical Assistance Request
- Brokerage Client Prior Authorization Problem Solving Matrix
- CDDP Client Prior Authorization Problem Solving Matrix
- Service Prior Authorization Problem Solving Matrix
- Super User Retroactive Update Problem Solving Matrix
- Service Delivered Problem Solving Matrix
- Claims Problem Solving Matrix
- Rationed Fee-For-Service Claim Problem Solving Matrix
- User Accounts
- eXPRS Train Email Newsletters
- In-Home Hours Service Group Validation - Jan. 2026 Update
- In-Home Hours Service Group Validation - Dec. 2025 Update
- In-Home Hours Service Group Validation - Nov. 2025 Update
- In-Home Hours Service Group Validation - Oct. 2025 Update
- eXPRS v2025.3 Release Newsletter
- eXPRS v2025.2 Release Newsletter
- eXPRS v2025.1 Release Newsletter
- eXPRS v2024.4 Release Newsletter
- PSW Providers
- PSW eXPRS Training Videos
- eXPRS for Personal Support Workers - English
- eXPRS for Personal Support Workers - Arabic
- eXPRS for Personal Support Workers - Chinese (Simplified)
- eXPRS for Personal Support Workers - Korean
- eXPRS for Personal Support Workers - Spanish
- eXPRS for Personal Support Workers - Russian
- eXPRS for Personal Support Workers - Vietnamese
- How to Get an eXPRS User Account
- How to Bill for PSW Delivered Services
- Billing via eXPRS-EVV
- Billing via eXPRS Desktop
- Using the eXPRS Desktop Landing Page
- Creating a Travel Time Claim
- Creating a Service Delivered Billing Entry on the eXPRS Desktop as a Personal Support Worker
- How to Bill for OR004 Mileage
- Printing a Timesheet
- Finding and Viewing Service Delivered Billing Entries
- Finding and Viewing Claims (PSW)
- How to Re-submit Suspended Service Delivered Billing Entries
- Other Information
- How to Understand and Use BetterOnline
- Personal Support Worker FAQ
- PSW Payroll Calendar 2026
- PSW Provider Change of Information Form (DHS 2577)
- Public Partnerships Oregon Website
- PSW PPL Direct Deposit Form
- PPL BetterOnline Web Portal
- PSW Provider Enrollment Application & Agreement (SDS 0734)
- Viewing Your PSW Weekly Hours Limit
- Guias de usuario de PSW en español
- Cómo completar el formulario de inscripción eXPRS usuario para proveedores individuales PSW
- Cómo acceder y entrar a eXPRS por a primera vez como un nuevo usuario
- Cómo cambiar o restablecer eXPRS de usuario contraseña
- Cómo crear y enviar servicio entradas / entrega como un trabajador personal de apoyo
- Acuerdo y solicitud de inscripción de proveedores
- Orientación de la verificación electrónica de visitas (EVV Orientation Presentation-Spanish)
- Descripción general informativa de la EVV (PSW EVV Overview-Spanish)
- Inicio de sesión en la EVV y navegación del sitio (PSW EVV Login & Site Features-Spanish)
- Cómo comenzar un turno (How to Start an EVV Shift-Spanish)
- Cómo finalizar un turno (How to End an EVV Shift-Spanish)
- Cómo agregar un turno nuevo (How to Add a New EVV Shift-Spanish)
- Cómo corregir o agregar un turno de EVV en eXPRS desktop (How to Correct an EVV Shift-Spanish)
- PSW EVV Guides in Russian
- PSW EVV Guides in Vietnamese
- PSW EVV Guides in Chinese
- PSW Xaqiijinta Booqashada Elektarooniga ah Hagitaan
- Tababarka Hubinta Booqashada Elektarooniga ah (EVV Orientation Presentation-Somali)
- Guudmarka Macluumaadka ee EVV (PSW EVV Overview-Somali)
- Galida EVV & Hagida Website-ka (PSW EVV Login & Site Features-Somali)
- Sida loo Bilaabo Waqtiga Shaqo (How to Start an EVV Shift-Somali)
- Sida loo Joojiyo Waqti Shaqo (How to End an EVV Shift-Somali)
- Sida Loogu daro Waqti Shaqo oo Cusub (How to Add a New EVV Shift-Somali)
- Sida loo Saxo ama Waqti Shaqo EVV Loogu Daro eXPRS Desktop (How to Correct an EVV Shift-Somali)
- PSW eXPRS Training Videos
- Foster Care Providers
- Workday Learning Courses
- Foster Care Provider Pro-Tips
- Plan of Care
- POC General Information
- Billing & Claims
- How to Find Claims
- Create and Submit Claims for Foster Care Services in eXPRS
- Voiding Foster Care Claims
- Create Service Delivered Billing Entries for Ancillary Services
- Create Service Delivered Billing Entries for OR005 - Mileage Transportation
- Voiding a Service Delivered Billing Entry
- How to Submit Multiple Claims
- Voiding or Correcting CPA Claims
- Create Service Delivered Billing Entries for OR507 - Daily Relief Care
- Other How To ...
- Provider Information
- User Enrollment Forms
- Agency Providers
- Workday Learning Courses
- An Introduction to the eXPRS Payment and Reporting System
- eXPRS for Agency Providers
- An Overview of Billings, Claims and Payments in eXPRS
- Provider Liability & Client Liability Accounts in eXPRS
- Overview of the Service Delivered (SD) Batch Import Process in eXPRS
- How to Create a Workday Learning Account
- Agency Provider Pro-Tips
- Plan of Care
- POC General Information
- POC SD Billing & Claims
- How to Create Service Delivered Billing Entries (SDs) For Multiple Individuals and Services on a Single Date
- How to Create and Submit Service Delivered Billing Entries (SDs) for a Single Individual and Service on Multiple Dates
- Finding and Viewing Service Delivered Billing Entries
- Create Service Delivered Billing Entries for OR005 - Mileage Transportation
- How to Take Action on a Batch of Draft Service Delivered Billing Entries (SDs)
- Voiding a Service Delivered Billing Entry
- How to Find Claims
- How to Create and Submit Daily Claims for SE142 Children's Residential Services
- How to Create and Submit Daily Claims for SE152 Children's Host Home Services
- How to Create Service Delivered Billing Entries (SDs) for Daily Residential Services
- How to Bill for Professional Behavior Services
- EVV Billing for Agency DSP Staff
- EVV Login & Site Features for Agency DSP Staff
- How to Start an EVV Shift for Agency DSP Staff
- How to End an EVV Shift for Agency DSP Staff
- How to Add an EVV Shift for Agency DSP Staff
- How to Correct an EVV Shift - Agency Provider
- Using eXPRS Mobile-EVV to Set and Change Your Password
- VIDEO: EVV Overview for Agency DSP Staff
- VIDEO: EVV Login & Site Features for Agency DSP Staff
- VIDEO: How to Start an EVV Shift for Agency DSP Staff
- VIDEO: How to End an EVV Shift for Agency DSP Staff
- VIDEO: How to Add an EVV Shift for Agency DSP Staff
- VIDEO: How to Correct an EVV Shift - Agency Provider
- VIDEO: How to Reset your eXPRS Password With EVV
- Agency SD Import Process
- Agency SD Import - Overview of the Service Delivered Billing Entry (SD) Batch Import Process and CSV Spreadsheet
- Agency SD Import - How to Import a CSV File Using the Service Delivered (SD) Import Process
- Agency SD Import - Error Management
- Agency SD Import - How to Find the Service Information for Service Delivered (SD) Batch Import Files
- Other How To ...
- CPA
- Claims
- Reports
- Provider Report Matrix
- How to Access and Use the CPA Unclaimed Balance Report
- Accessing the Suspended Claim Report
- Running the Client Enrollment Report
- Running the Payment Detail Report
- Running the Payment PLA Detail Report
- How to Run the Remittance Advice Monthly Summary Report
- How to Run the Provider Rate History Report
- Other
- Provider Information
- User Enrollment Forms
- Workday Learning Courses
- CDDPs / Brokerages
- Workday Learning Courses
- An Introduction to the eXPRS Payment and Reporting System
- eXPRS for Case Management Entities
- An Overview of Billings, Claims and Payments in eXPRS
- Provider Liability & Client Liability Accounts in eXPRS
- eXPRS Plan of Care Super User Training
- Children's Extraordinary Needs Program Webinar
- PSW Steps, Fixed Rates and Differentials Webinar
- How to Create a Workday Learning Account
- CME User Pro-Tips
- CME Pro-Tip - Search for PSW in BetterOnline
- CME Pro-Tip - How Case Management CPAs Affect the Plan of Care
- CME Pro-Tip - Disappearing Plan Lines/SPAs
- CME Pro-Tip - SDs vs Claims
- CME Pro-Tip - Authorizing the Correct Record for SE257/OR004 Mileage
- CME Pro-Tip - How to Read FC Provider Record Credentials
- CME Pro-Tip - How to Save a Plan Line
- CME Pro-Tip - How to Change DSA Monthly to Weekly
- CME Pro-Tip - Updating and Ending SPAs with Open EVV Shifts
- CME Pro Tip - eXPRS Technical Assistance Request Best Practices
- Plan of Care
- POC General Information
- POC Providers & Panel Management
- How to Add a Provider Record to a Case Management Entity's Provider Panel
- How to Update or Remove an Entry on a Case Management Entity's Provider Panel
- How to Find and View Provider Records
- Troubleshooting Adding a Provider in the Plan of Care
- How to Add EVV Exception-CMEs
- How to View DD PSW Training Information
- POC Plan Management
- Attaching Documents to the Plan of Care
- Adding Notes to a Plan of Care
- Authorizing 2-to-1 Attendant Care Services
- Authorizing OR526 Z2 for 2-to-1 Attendant Care from an Agency Provider
- Authorizing and Billing for Taxi or Transit Ride Tickets and Passes
- Authorizing Employment Discovery, Initial Placement and Job Retention Services
- Authorizing Foster Care Services
- Authorizing Ancillary Services
- Authorizing State Plan Personal Care Services
- Authorizing Professional Behavioral Services
- Authorizing Host Home Services
- Authorizing Adult Group Home Services
- Creating and Updating a Plan of Care
- Creating a Service Prior Authorization
- Entering and Updating an Individual's Employment or Attendant Care Hours
- Entering an Add On for Employment or Day Support Activity Services
- Finding Service Prior Authorizations
- Making Corrections to Plan Lines and Service Prior Authorizations
- Making Retroactive Updates to Plan Lines and Service Prior Authorizations
- Selecting Attendant Care Modifier Codes
- Selecting Employment or Day Support Activity Modifier Codes
- Selecting Transportation Modifier Codes
- Submitting Multiple Service Prior Authorizations as a Batch
- Updating an Individual's Monthly Assessed Attendant Care Hours Limit
- Using Plan of Care Add Ons
- Using the CIIS Transfer Checkbox
- POC SD Billing & Claims
- How to Create and Submit SDs on Behalf of PSW Providers (CDDP-Brokerage)
- How to Accept or Reject Pending Service Delivered Billing Entries (SDs)
- How to Find Generic Provider Claims
- Finding and Viewing Service Delivered Billing Entries
- Voiding a Service Delivered Billing Entry
- How to Find Claims
- How to Determine if a PSW was Paid in BetterOnline
- CME Payroll Calendar 2026
- POC Reports
- Other How To ...
- SEPA
- CPA
- How to Create a Client Prior Authorization (CPA)
- How to Create a CPA for Brokerage Enrollments (CDDP)
- How to Create a CPA for Brokerage Enrollments (Brokerage)
- How to Edit a Client Prior Authorization (CPA)
- How to Find a Client Prior Authorization (CPA)
- How to Submit Multiple CPAs at One Time
- Voiding a Client Prior Authorization
- CM RFFS Claims
- Reports
- Brokerage Report Matrix
- CDDP Report Matrix
- How to Access and Use the CPA Unclaimed Balance Report
- Accessing the Suspended Claim Report
- How to Run RFFS Payment Detail Report
- How to Run RFFS Payment PLA Detail Report
- How to Use the RFFS Claim Summary Report
- How to Run Remittance Advice Monthly Summary Report
- How to Find Expiring ONAs
- How to Run the Client Extraordinary Needs Waiver Enrollment Report
- How to Run the PSW Step Base Rate Report
- How to Use the View Change in Service Group Report
- How to Create a Service Group Letter
- Eligibility
- How to Create a New DD Eligibility Enrollment (DDEE) Form
- How to Find and Update a DD Eligibility Enrollment (DDEE) Form
- How to Create New DDEE Form Without a Prime
- Overview of the DD Eligibility Add Page
- How to Enter Early Childhood DD Eligibility
- How to Enter School Age DD Eligibility
- How to Enter Adult DD Eligibility
- How to Enter a CDDP Transfer on the DD Eligibility Page
- How to Enter a DD Eligibility Termination
- How to Enter Presumptive Eligibility
- How to Determine an Individual's TXIX Medicaid Eligibility by Using the View Client Page
- Other
- How to Add ISP Dates
- How to Read eXPRS Action Logs
- Finding Provider Liability Accounts (PLAs)
- How to Find the Service Group for Individuals Served by Your Case Management Entity
- How to Find Service Group information for Individuals with Very High Behavior or Very High Medical Needs
- eXPRS Tasks for Client CME Transfers
- How to Enter Increases for PSW Weekly Hours
- User Enrollment Forms
- Workday Learning Courses
- State Staff
- Workday Learning Courses
- How To ...
- SEPA
- PPA
- CPA
- Other
- Finding Provider Liability Accounts (PLAs)
- What are POC Add-Ons and How Do They Work?
- How to Enter a POC Add-On for Daily Res Services
- How to Create an Allotment PPA for SE56 Payments
- How to Enter and Update an Individual's Level of Care Record for CIIS
- How to Run the Client Extraordinary Needs Waiver Enrollment Report
- How to Run the PSW Step Base Rate Report
- How to Enter and Update Parent Relationships on a Child's Record
- How to Use the Extraordinary Needs Eligibility Page
- User Enrollment Forms
- Release Notes
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Oregon Department of Human Services
500 Summer St. NE
Salem, OR · 97301
500 Summer St. NE
Salem, OR · 97301
Express Payment and Reporting System (eXPRS)