eXPRS User Help Guides
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- General Information
- ODDS
- System
- An Introduction to eXPRS
- An Introduction to eXPRS - Spanish
- eXPRS Full System Terms Glossary
- eXPRS General System Overview
- eXPRS Status Definitions
- eXPRS Procedure Code and Modifier Codes
- How eXPRS Assigns and Displays a PSW's Pay Step, and How PSW Fixed Rates and Differentials Work
- How Fixed Rates and Not-to-Exceed (NTE) Rates Display Differently in eXPRS
- Service Element Names and Payment Information
- Overview of Service Delivered Billing Entries and the Claims Aggregation Process
- Using the View Client Page
- View Client Page Code Reference Sheet
- What is eXPRS?
- Troubleshooting
- Brokerage Client Prior Authorization Problem Solving Matrix
- CDDP Client Prior Authorization Problem Solving Matrix
- Claims Problem Solving Matrix
- Rationed Fee-For-Service Claim Problem Solving Matrix
- Service Delivered Problem Solving Matrix
- Service Prior Authorization Problem Solving Matrix
- Submitting a Technical Assistance Request
- Super User Retroactive Update Problem Solving Matrix
- User Accounts
- eXPRS Train Email Newsletters
- PSW Providers
- PSW eXPRS Training Videos
- eXPRS for Personal Support Workers - English
- eXPRS for Personal Support Workers - Arabic
- eXPRS for Personal Support Workers - Chinese (Simplified)
- eXPRS for Personal Support Workers - Korean
- eXPRS for Personal Support Workers - Spanish
- eXPRS for Personal Support Workers - Russian
- eXPRS for Personal Support Workers - Vietnamese
- How to Get an eXPRS User Account
- How to Bill for PSW Delivered Services
- Billing via eXPRS-EVV
- Billing via eXPRS Desktop
- Billing for OR004 Mileage Service
- Creating a Service Delivered Billing Entry on the eXPRS Desktop as a Personal Support Worker
- Creating a Travel Time Claim
- Finding and Viewing Claims (PSW)
- Finding and Viewing Service Delivered Billing Entries
- Printing a Timesheet
- Re-submitting Suspended Service Delivered Billing Entries
- Using the eXPRS Desktop Landing Page
- Other Information
- BetterOnline Web Portal
- Personal Support Worker FAQ
- PSW Payroll Calendar 2026
- PSW PPL Direct Deposit Form
- PSW Provider Change of Information Form (DHS 2577)
- PSW Provider Enrollment Application & Agreement (SDS 0734)
- Public Partnerships LLC Oregon Website
- Using BetterOnline
- Viewing Your PSW Weekly Hours Limit
- PSW eXPRS Mobile-EVV Guides - Arabic
- PSW eXPRS Mobile-EVV Guides - Chinese
- PSW eXPRS Mobile-EVV Guides - Korean
- PSW eXPRS Mobile-EVV Guides - Russian
- PSW eXPRS Mobile-EVV Guides - Somali
- PSW eXPRS Mobile-EVV Guides - Spanish
- Cómo completar el formulario de inscripción eXPRS usuario para proveedores individuales PSW
- Cómo acceder y entrar a eXPRS por a primera vez como un nuevo usuario
- Cómo cambiar o restablecer eXPRS de usuario contraseña
- Cómo crear y enviar servicio entradas / entrega como un trabajador personal de apoyo
- Acuerdo y solicitud de inscripción de proveedores
- Correcting or Adding an EVV Shift or Other Billing Manually
- Starting, Adding and Ending a Shift in eXPRS Mobile-EVV
- PSW eXPRS Mobile-EVV Guides - Vietnamese
- PSW eXPRS Training Videos
- Foster Care Providers
- Workday Learning Courses
- Foster Care Provider Pro-Tips
- Plan of Care
- POC General Information
- Billing and Claims
- Creating and Submitting Claims for Foster Care Services in eXPRS
- Creating Service Delivered Billing Entries for Ancillary Services
- Creating Service Delivered Billing Entries for OR005 Mileage Transportation
- Creating Service Delivered Billing Entries for OR507 - Daily Relief Care
- Finding Provider Liability Accounts (PLAs)
- How to Find Claims
- Submitting Multiple Claims
- Voiding a Service Delivered Billing Entry
- Voiding Foster Care Claims
- Voiding or Correcting CPA Claims
- Other How To ...
- Provider Information
- User Enrollment Forms
- Agency Providers
- Workday Learning Courses
- An Introduction to the eXPRS Payment and Reporting System
- eXPRS for Agency Providers
- An Overview of Billings, Claims and Payments in eXPRS
- Provider Liability & Client Liability Accounts in eXPRS
- Overview of the Service Delivered (SD) Batch Import Process in eXPRS
- Workday Website - Extended Enterprise Learner Account
- Plan of Care
- POC SD Billing & Claims
- Agency Billing for 2-to-1 Attendant Care Services
- Billing for Professional Behavior Services
- Correcting a Service Delivered Billing Entry
- Creating and Submitting Service Delivered Billing Entries for One Individual and Service on Multiple Dates
- Creating Service Delivered Billing Entries for Daily Residential Services
- Creating Service Delivered Billing Entries For Multiple Individuals and Services on a Single Date
- Creating Service Delivered Billing Entries for OR005 Mileage Transportation
- Finding Service Prior Authorizations
- Finding and Viewing Service Delivered Billing Entries
- How to Find Claims
- Taking Action on a Batch of Draft Service Delivered Billing Entries
- Voiding a Service Delivered Billing Entry
- EVV Billing for Agency DSP Staff
- EVV Login and Site Navigation for Direct Support Professionals
- Starting and Ending a Shift in eXPRS Mobile-EVV
- Starting a Group Service Shift in eXPRS Mobile-EVV
- Switching to eXPRS Mobile-EVV on a Mobile Device
- Using eXPRS Mobile-EVV to Set and Change Your Password
- VIDEO: EVV Overview for Agency DSP Staff
- VIDEO: EVV Login & Site Features for Agency DSP Staff
- VIDEO: How to Start an EVV Shift for Agency DSP Staff
- VIDEO: How to End an EVV Shift for Agency DSP Staff
- VIDEO: How to Add an EVV Shift for Agency DSP Staff
- VIDEO: How to Correct an EVV Shift - Agency Provider
- VIDEO: How to Reset your eXPRS Password With EVV
- Agency SD Import Process
- POC SD Billing & Claims
- Other How To ...
- CPA
- Claims
- Reports
- Accessing the Suspended Claim Report
- Provider Report Matrix
- Running the Client Enrollment Report
- Running the CPA Unclaimed Balance Report
- Running the Payment Detail Report
- Running the Payment PLA Detail Report
- Running the Provider Rate History Report
- Running the Remittance Advice Monthly Summary Report
- Other
- Provider Information
- User Enrollment Forms
- Workday Learning Courses
- CDDPs / Brokerages
- Workday Learning Courses
- An Introduction to the eXPRS Payment and Reporting System
- eXPRS for Case Management Entities
- An Overview of Billings, Claims and Payments in eXPRS
- Provider Liability & Client Liability Accounts in eXPRS
- eXPRS Plan of Care Super User Training
- Children's Extraordinary Needs Program Webinar
- PSW Steps, Fixed Rates and Differentials Webinar
- Workday Website - Extended Enterprise Learner Account
- CME User Pro-Tips
- Best Practices for Completing an eXPRS Technical Assistance Request
- Changing Day Support Activity Authorizations from Monthly to Weekly Frequency
- Differences Between Service Delivered Billing Entries and Claims
- Disappearing Plan Lines and Service Prior Authorizations
- How Case Management CPAs Affect the Plan of Care
- Preserving a Plan Line
- Searching for a Personal Support Worker in BetterOnline
- Selecting the Correct Transportation Record for Ancillary Mileage Services (SE257/OR004)
- Updating and Ending Service Prior Authorizations with Open EVV Shifts
- Verifying Foster Care Provider Record Credentials
- Plan of Care
- POC General Information
- POC Providers & Panel Management
- Adding an EVV Exception to a Personal Support Worker's Record
- Adding a Provider Record to a Provider Panel
- Finding and Viewing Provider Records
- Troubleshooting the Process of Adding a Provider in the Plan of Care
- Updating or Removing a Record on a Provider Panel
- Viewing Personal Support Worker Training Information
- POC Plan Management
- Adding Notes to a Plan of Care
- Attaching Documents to the Plan of Care
- Authorizing 2-to-1 Attendant Care Services
- Authorizing Adult Group Home Services
- Authorizing Ancillary Services
- Authorizing and Billing for Taxi or Transit Ride Tickets and Passes
- Authorizing Employment Discovery, Initial Placement and Job Retention Services
- Authorizing Foster Care Services
- Authorizing Host Home Services
- Authorizing OR526 Z2 for 2-to-1 Attendant Care from an Agency Provider
- Authorizing Professional Behavioral Services
- Authorizing State Plan Personal Care Services
- Copying a Plan of Care
- Creating a Service Prior Authorization
- Creating and Updating a Plan of Care
- Entering an Add On for Employment or Day Support Activity Services
- Entering and Updating an Individual's Employment or Attendant Care Hours
- Finding Service Prior Authorizations
- Making Corrections to Plan Lines and Service Prior Authorizations
- Making Retroactive Updates to Plan Lines and Service Prior Authorizations
- Selecting Attendant Care Modifier Codes
- Selecting Employment or Day Support Activity Modifier Codes
- Selecting Transportation Modifier Codes
- Submitting Multiple Service Prior Authorizations as a Batch
- Updating an Individual's Monthly Assessed Attendant Care Hours Limit
- Using Plan of Care Add Ons
- Using the CIIS Transfer Checkbox
- POC SD Billing & Claims
- Accepting or Rejecting Pending Service Delivered Billing Entries
- Creating and Submitting Billings on Behalf of PSW Providers
- Finding and Viewing Service Delivered Billing Entries
- Finding Generic Provider Claims
- How to Find Claims
- Voiding a Service Delivered Billing Entry
- Using BetterOnline to Determine if a PSW Has Been Paid
- CME Payroll Calendar 2026
- POC Reports
- Other How To ...
- SEPA
- CPA
- Creating a Client Prior Authorization
- Creating a Client Prior Authorization for Brokerage Enrollments (Brokerage)
- Creating a Client Prior Authorization for Brokerage Enrollments (CDDP)
- Editing a Client Prior Authorization
- Finding a Client Prior Authorization
- Submitting Multiple Client Prior Authorizations at One Time
- Voiding a Client Prior Authorization
- CM RFFS Claims
- Reports
- Accessing the Suspended Claim Report
- Brokerage Report Matrix
- CDDP Report Matrix
- Creating a Service Group Letter
- Finding Expiring ONAs
- Running the Client Extraordinary Needs Waiver Enrollment Report
- Running the CPA Unclaimed Balance Report
- Running the PSW Step Base Rate Report
- Running the Remittance Advice Monthly Summary Report
- Running the RFFS Payment Detail Report
- Running the RFFS Payment PLA Detail Report
- Using the RFFS Claim Summary Report
- Using the View Change in Service Group Report
- Eligibility
- Creating a New DD Eligibility Enrollment (DDEE) Form
- Creating a New DD Eligibility Enrollment Form (DDEE) for an Individual Without a Prime
- Determining an Individual's Title XIX Medicaid Eligibility by Using the View Client Page
- Entering a CDDP Transfer on the DD Eligibility Page
- Entering a DD Eligibility Termination
- Entering Adult DD Eligibility
- Entering Early Childhood DD Eligibility
- Entering Presumptive DD Eligibility
- Entering School Age DD Eligibility
- Finding and Updating a DD Eligibility Enrollment (DDEE) Form
- Overview of the DD Eligibility Add Page
- Other
- Adding ISP Dates
- Entering Increases for PSW Weekly Hours
- eXPRS Tasks for Completing a CME Transfer
- Finding Provider Liability Accounts (PLAs)
- Finding Service Group Information for Individuals with Very High Behavior or Very High Medical Needs
- Finding Service Group Information for Individuals Served by Your Case Management Entity
- Reading eXPRS Action Logs
- User Enrollment Forms
- Workday Learning Courses
- State Staff
- Workday Learning Courses
- How To ...
- SEPA
- PPA
- CPA
- Other
- Creating an Allotment Provider Prior Authorization for SE56 Payments
- Entering a Rate Add-On for Daily Residential Services
- Entering and Updating an Individual's Level of Care Record for CIIS
- Entering and Updating Parent Relationships on a Child's Record
- Finding Provider Liability Accounts (PLAs)
- Running the Client Extraordinary Needs Waiver Enrollment Report
- Running the PSW Step Base Rate Report
- Using the Extraordinary Needs Eligibility Page
- What are POC Add-Ons and How Do They Work?
- User Enrollment Forms
- Release Notes
- Release Notes
- eXPRS v2023.5 Visual Release Notes
- eXPRS v2024.1 Visual Release Notes
- eXPRS v2024.2 Visual Release Notes
- eXPRS v2024.3 Visual Release Notes
- eXPRS v2024.4 Visual Release Notes
- eXPRS v2025.1 Visual Release Notes
- eXPRS v2025.2 Visual Release Notes
- eXPRS v2025.3 Visual Release Notes
- eXPRS v2025.4 Visual Release Notes
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Oregon Department of Human Services
500 Summer St. NE
Salem, OR · 97301
500 Summer St. NE
Salem, OR · 97301
Express Payment and Reporting System (eXPRS)