Department of Human Services
Account Setup
Frequently Asked Questions and answers
Set up your Account

To apply for benefits online you will need to set up an account with a User ID and Password. This account will help keep your information private and secure. It will also let you save your application to work on later. If you don't wish to set up an account at this time, the Home button at the bottom of this page will return you to the Welcome page.


Step 1: Your Name and Email Address

Please fill your First and Last Name. You do not have to provide a Middle Initial or an Email Address.

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Step 2: Your User Id and Password

To log in to your Account, you will need to create a User ID and password. You will need these when you want to logon to your Account. A User ID should be easy for you to remember and difficult for others to guess.

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About your User ID

- User ID's must be 8 - 25 characters long
- User ID's may contain numbers 0123456789
- User ID's must not contain spaces
- Special characters may not be used:
!@#$%^&*()_+{}[]|":?><.,/
- User ID's are not CaSe SeNsItIvE
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About your Password

- Passwords must be 6-20 characters long
- Passwords must contain at least 1 number
- Passwords must contain at least 1 letter
- Passwords must not contain the User ID
- Passwords must not contain spaces
- Passwords must be letters and numbers only
- Passwords are CaSeSeNsItIvE

Step 3: Your Secret Questions and Answers

The Secret Questions are used if ever you need to recover your Account information. Click on the boxes to choose your questions and then fill in your answers in the spaces provided.

About your Secret Answers

- Answer must be 3-25 characters long
- Answers may not begin with a space
- Answers may contain numbers 0123456789
- Special characters may be used.
!@#$%^&*()_+{}[]|":?><.,/
- Answers are CaSe SeNsItIvE

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