eXPRS User Help Guides
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General Information
ODDS
Information Memorandum - Appropriate User Access to Information in eXPRS
ODDS Expenditure Guidelines & Rates
SSI, R&B, PIF, and CLA Calculation Amounts
ODHS & ODDS Resource Links
System
eXPRS General System Overview
eXPRS Full System Terms Glossary
eXPRS Status Definitions
Service Element Names & Codes
eXPRS Proc-Mod Code Definitions
Overview of Service Delivered Billing Entries and the Claims Aggregation Process
How eXPRS Assigns and Displays a PSW's Pay Step, and How PSW Fixed Rates and Differentials Work
How to Navigate the Home Page - Login and Top Menu [
MP4
]
How to Navigate the Home Page - Left Navigation Menu [
MP4
]
Troubleshooting
How to Submit a Technical Assistance Request
Brokerage CPA Problem Solving Matrix
CDDP Client Prior Authorization (CPA) Problem Solving Matrix
Service Prior Authorization (SPA) Problem Solving Matrix
POC Super User Retro Update Problem Solving Matrix
Service Delivered (SD) Problem Solving Matrix
Claims Problem Solving Matrix
RFFS Claim Problem Solving Matrix
User Accounts
How to Enroll an eXPRS User
How to Disenroll an eXPRS User
How to Access Login for First Time Users
How to Reset Your Password
How to Update User Account Email
PSW Providers
PSW eXPRS Training Videos
INTRODUCTORY VIDEO - eXPRS for Personal Support Workers
How to Find & Track Billings & Claims
PSW Travel Time
How to Reset Your eXPRS Password
PSW User Pro-Tips
PSW Pro-Tip - How to Prevent Lock-outs
PSW Pro-Tip - Mileage vs Travel Time
PSW Pro-Tip - Change User Account Email
PSW Pro-Tip - CHC and PEAA Forms Information
PSW Pro-Tip - PSW Credentials on Home Page
PSW Pro Tip - Action to Take If You Are Unable to End an Open EVV Shift
PSW Pro-Tip - Billing for OR507 Daily Relief Care
How to Get an eXPRS User Account
Enroll Individual Provider User (PSW & BC)
How to Set and Change Your eXPRS Password with EVV
How to Bill for PSW Delivered Services
Billing via eXPRS-EVV
How to Login & Navigate in eXPRS-EVV
How to Start a Shift in eXPRS-EVV
How to End a Shift in eXPRS-EVV
How to Add a New Shift in eXPRS-EVV
How to Correct or Add an EVV Shift in the eXPRS Desktop Site
Personal Support Worker Electronic Visit Verification FAQ
PSW EVV Exceptions and SD Billing Entry
Billing via eXPRS Desktop
How to Find POC Claims PSW Quick Guide
How to Create PSW Travel Claims
How to Edit/Update PSW Travel Claims
How to Create and Submit SD Billing Entries in the eXPRS Desktop Site
How to Bill for OR004-Mileage
How to Enter SD for OR507-Relief Daily/PSW
How to Enter SD for OR508-Relief Hourly/PSW
How to Print a Timesheet
How to Find and View Service Delivered Billing Entries (SDs) [
PDF
] [
MP4
]
How to Track SD Billing Entries Through the Submission & Approval Process (Abridged)
How to Find and View POC Claims and Payment Status for PSW Providers
How to Re-submit Suspended Service Delivered Billing Entries
Personal Support Worker Overtime FAQ
Other Information
How to Understand and Use BetterOnline
Personal Support Worker FAQ
PSW Oregon State Contract Payroll Calendar
PSW Provider Change of Information Form (DHS 2577)
Public Partnerships Oregon Website
PSW PPL Direct Deposit Form
PPL BetterOnline Web Portal
PSW Provider Enrollment Application & Agreement (SDS 0734)
How to View Your PSW Weekly Hours Limit
Guias de usuario de PSW en español
Cómo completar el formulario de inscripción eXPRS usuario para proveedores individuales PSW
Cómo acceder y entrar a eXPRS por a primera vez como un nuevo usuario
Cómo cambiar o restablecer eXPRS de usuario contraseña
Cómo crear y enviar servicio entradas / entrega como un trabajador personal de apoyo
Acuerdo y solicitud de inscripción de proveedores
Orientación de la verificación electrónica de visitas (EVV Orientation Presentation-Spanish)
Descripción general informativa de la EVV (PSW EVV Overview-Spanish)
Inicio de sesión en la EVV y navegación del sitio (PSW EVV Login & Site Features-Spanish)
Cómo comenzar un turno (How to Start an EVV Shift-Spanish)
Cómo finalizar un turno (How to End an EVV Shift-Spanish)
Cómo agregar un turno nuevo (How to Add a New EVV Shift-Spanish)
Cómo corregir o agregar un turno de EVV en eXPRS desktop (How to Correct an EVV Shift-Spanish)
el VIDEO - Descripción general informativa de la EVV (PSW EVV Overview-Spanish)
el VIDEO - Inicio de sesión en la EVV y navegación del sitio (PSW EVV Login & Site Features-Spanish)
el VIDEO - Cómo comenzar un turno (How to Start an EVV Shift-Spanish)
el VIDEO - Cómo finalizar un turno (How to End an EVV Shift-Spanish)
el VIDEO - Cómo agregar un turno nuevo (How to Add a New EVV Shift-Spanish)
el VIDEO - Cómo corregir o agregar un turno de EVV en eXPRS desktop (How to Correct an EVV Shift-Spanish)
PSW EVV Guides in Russian
EVV In-Person Orientation Presentation (Russian)
PSW EVV Overview (Russian)
PSW EVV Login & Site Features (Russian)
How to Start an EVV Shift (Russian)
How to End an EVV Shift (Russian)
How to Add a New EVV Shift (Russian)
How to Correct an EVV Shift (Russian)
VIDEO - PSW EVV Overview (Russian)
VIDEO - PSW EVV Login & Site Features (Russian)
VIDEO - How to Start an EVV Shift (Russian)
VIDEO - How to End an EVV Shift (Russian)
VIDEO - How to Add a New EVV Shift (Russian)
VIDEO - How to Correct an EVV Shift (Russian)
PSW EVV Guides in Vietnamese
EVV In-Person Orientation Presentation (Vietnamese)
PSW EVV Overview (Vietnamese)
PSW EVV Login & Site Features (Vietnamese)
How to Start an EVV Shift (Vietnamese)
How to End an EVV Shift (Vietnamese)
How to Add a New EVV Shift (Vietnamese)
How to Correct an EVV Shift (Vietnamese)
VIDEO - PSW EVV Overview (Vietnamese)
VIDEO - PSW EVV Login & Site Features (Vietnamese)
VIDEO - How to Start an EVV Shift (Vietnamese)
VIDEO - How to End an EVV Shift (Vietnamese)
VIDEO - How to Add a New EVV Shift (Vietnamese)
VIDEO - How to Correct an EVV Shift (Vietnamese)
PSW EVV Guides in Chinese
EVV In-Person Orientation Presentation (Chinese)
PSW EVV Overview (Chinese)
PSW EVV Login & Site Features (Chinese)
How to Start an EVV Shift (Chinese)
How to End an EVV Shift (Chinese)
How to Add a New EVV Shift (Chinese)
How to Correct an EVV Shift (Chinese)
VIDEO - PSW EVV Overview (Chinese)
VIDEO - PSW EVV Login & Site Features (Chinese)
VIDEO - How to Start an EVV Shift (Chinese)
VIDEO - How to End an EVV Shift (Chinese)
VIDEO - How to Add a New EVV Shift (Chinese)
VIDEO - How to Correct an EVV Shift (Chinese)
PSW Xaqiijinta Booqashada Elektarooniga ah Hagitaan
Tababarka Hubinta Booqashada Elektarooniga ah (EVV Orientation Presentation-Somali)
Guudmarka Macluumaadka ee EVV (PSW EVV Overview-Somali)
Galida EVV & Hagida Website-ka (PSW EVV Login & Site Features-Somali)
Sida loo Bilaabo Waqtiga Shaqo (How to Start an EVV Shift-Somali)
Sida loo Joojiyo Waqti Shaqo (How to End an EVV Shift-Somali)
Sida Loogu daro Waqti Shaqo oo Cusub (How to Add a New EVV Shift-Somali)
Sida loo Saxo ama Waqti Shaqo EVV Loogu Daro eXPRS Desktop (How to Correct an EVV Shift-Somali)
FIIDIYOW - Guudmarka Macluumaadka ee EVV (PSW EVV Overview-Somali)
FIIDIYOW - Galida EVV & Hagida Website-ka (PSW EVV Login & Site Features-Somali)
FIIDIYOW - Sida loo Bilaabo Waqtiga Shaqo (How to Start an EVV Shift-Somali)
FIIDIYOW - Sida loo Joojiyo Waqti Shaqo (How to End an EVV Shift-Somali)
FIIDIYOW - Sida Loogu daro Waqti Shaqo oo Cusub (How to Add a New EVV Shift-Somali)
FIIDIYOW - Sida loo Saxo ama Waqti Shaqo EVV Loogu Daro eXPRS Desktop (How to Correct an EVV Shift-Somali)
Foster Care Providers
Workday Learning Courses
An Introduction to the eXPRS Payment and Reporting System
eXPRS for Foster Care Providers
An Overview of Billings, Claims and Payments in eXPRS
Provider Liability & Client Liability Accounts in eXPRS
How to Create a Workday Learning Account
Foster Care Provider Pro-Tips
FC Pro Tip - Troubleshooting Suspended Foster Care Claims with Overlapping Dates
FC Pro-Tip - Foster Care Credentials on Home Page
FC Pro-Tip - Payment Reductions Due to PLA CLA
Pro-Tip - How to View Allotment PPA from a Claim
FC Pro-Tip - Billing for OR507 Daily Relief Care
Plan of Care
POC General Information
How to Find Service Prior Authorizations [
PDF
] [
MP4
]
How to Find & View Client Liability Amounts
Billing & Claims
How to Find Claims
How to Create and Submit Claims for Foster Care Services in eXPRS
How to Void FC Claims
How to Create & Submit SDs for Ancillary Services
How to Bill for OR005-Mileage [
PDF
] [
MP4
]
How to Void a Service Delivered Billing Entry (SD)
How to Submit Multiple Claims
How to Void or Correct CPA Service Claims
How to Create & Submit SDs for OR507 [
PDF
] [
MP4
]
Other How To ...
Reports
How to Run the Client Liability Report
Provider Report Matrix
How to Access the Suspended Claim Report
How to Run the Client Enrollment Report
How to Run Payment Detail Report
How to Run Payment PLA Detail Report
Other
How to Use the View Client Page [
PDF
] [
MP4
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View Client Page Code Reference Sheet
How to Read Provider Liability Accounts (PLAs)
Provider Information
ODHS Direct Deposit Form - eXPRS Agency/FC Providers
Provider Direct Deposit Instructions and Information - eXPRS Agency/FC Providers
eXPRS Activity vs User Role Matrix for FC Providers
User Enrollment Forms
Enroll Foster Care Providers/Owners
Enroll FC Resident Manager or Staff
Agency Providers
Workday Learning Courses
An Introduction to the eXPRS Payment and Reporting System
eXPRS for Agency Providers
An Overview of Billings, Claims and Payments in eXPRS
Provider Liability & Client Liability Accounts in eXPRS
Overview of the Service Delivered (SD) Batch Import Process in eXPRS
How to Create a Workday Learning Account
Agency Provider Pro-Tips
Agency Pro-Tip - Switching to eXPRS EVV View on a Mobile Device
How Fixed Rates and Not-to-Exceed (NTE) Rates Display Differently in eXPRS
Agency Pro-Tip - Billing for OR507 Daily Relief Care
Plan of Care
POC General Information
How to Find Service Prior Authorizations [
PDF
] [
MP4
]
POC SD Billing & Claims
How to Create Service Delivered Billing Entries (SDs) For Multiple Individuals and Services on a Single Date [
PDF
] [
MP4
]
How to Create and Submit Service Delivered Billing Entries (SDs) for a Single Individual and Service on Multiple Dates [
PDF
] [
MP4
]
How to Find and View Service Delivered Billing Entries (SDs) [
PDF
] [
MP4
]
How to Bill for OR005-Mileage [
PDF
] [
MP4
]
How to Take Action on a Batch of Draft Service Delivered Billing Entries (SDs) [
PDF
] [
MP4
]
How to Track SD Billing Entries Through the Submission & Approval Process
How to Void a Service Delivered Billing Entry (SD)
How to Find Claims
How to Create and Submit Daily Claims for SE142 Children's Residential Services
How to Create and Submit Daily Claims for SE152 Children's Host Home Services
How to Create Service Delivered Billing Entries (SDs) for Daily Residential Services [
PDF
] [
MP4
]
How to Bill for Professional Behavior Services
EVV Billing for Agency DSP Staff
EVV Login & Site Features for Agency DSP Staff
How to Start an EVV Shift for Agency DSP Staff
How to End an EVV Shift for Agency DSP Staff
How to Add an EVV Shift for Agency DSP Staff
How to Correct an EVV Shift - Agency Provider
How to Set and Change Your Password with EVV
VIDEO: EVV Overview for Agency DSP Staff
VIDEO: EVV Login & Site Features for Agency DSP Staff
VIDEO: How to Start an EVV Shift for Agency DSP Staff
VIDEO: How to End an EVV Shift for Agency DSP Staff
VIDEO: How to Add an EVV Shift for Agency DSP Staff
VIDEO: How to Correct an EVV Shift - Agency Provider
VIDEO: How to Reset your eXPRS Password With EVV
Agency SD Import Process
Agency SD Import - Overview of the Service Delivered Billing Entry (SD) Batch Import Process and CSV Spreadsheet
Agency SD Import - How to Import a CSV File Using the Service Delivered (SD) Import Process
Agency SD Import - Error Management
Agency SD Import - How to Find the Service Information for Service Delivered (SD) Batch Import Files
Other How To ...
CPA
How to Find a Client Prior Authorization (CPA)
Claims
How to Create and Submit Regular CPA Claims
How to Create and Submit Absence Claims for Res Svcs
Provider Absence Claim Modifier Codes
How to Submit Multiple CPA Claims
How to Void or Correct CPA Claims
Reports
Provider Report Matrix
How to Access and Use the CPA Unclaimed Balance Report
How to Access the Suspended Claim Report
How to Run a Client Enrollment Report
How to Run Payment Detail Report
How to Run Payment PLA Detail Report
How to Run the Remittance Advice Monthly Summary Report
How to Run the Provider Rate History Report
Other
How to Use the View Client Page [
PDF
] [
MP4
]
View Client Page Code Reference Sheet
How to Read Provider Liability Accounts (PLAs)
How to Find-View Client ONA Service Group
Provider Information
New eXPRS Agency Provider Information
ODHS Direct Deposit Form - eXPRS Agency/FC Providers
Provider Direct Deposit Instructions and Information - eXPRS Agency/FC Providers
User Enrollment Forms
eXPRS Activity vs User Role Matrix for Providers
Enroll Agency Provider User
Agency Direct Support Professional User Enrollment Form
Paid Parent Direct Support Professional Agency User Enrollment Form
VIDEO - An Overview of the Paid Parent Direct Support Professional User Enrollment Form
CDDPs / Brokerages
Workday Learning Courses
An Introduction to the eXPRS Payment and Reporting System
eXPRS for Case Management Entities
An Overview of Billings, Claims and Payments in eXPRS
Provider Liability & Client Liability Accounts in eXPRS
eXPRS Plan of Care Super User Training
Children's Extraordinary Needs Program Webinar
PSW Steps, Fixed Rates and Differentials Webinar
How to Create a Workday Learning Account
CME User Pro-Tips
CME Pro-Tip - Search for PSW in BetterOnline
CME Pro-Tip - How Case Management CPAs Affect the Plan of Care
CME Pro-Tip - Disappearing Plan Lines/SPAs
CME Pro-Tip - SDs vs Claims
CME Pro-Tip Authorizing the Correct Record for SE257/OR004 Mileage
CME Pro-Tip - How to Read FC Provider Record Credentials
CME Pro-Tip - How to Save a Plan Line
CME Pro-Tip - How to Change DSA Monthly to Weekly
CME Pro-Tip - Updating and Ending SPAs with Open EVV Shifts
CME Pro Tip - eXPRS Technical Assistance Request Best Practices
Plan of Care
POC General Information
Overview of the eXPRS Plan of Care
How to View PSW-Client Employer Relationship Info
POC Providers & Panel Management
How to Add a Provider Record to a Case Management Entity's Provider Panel
How to Update or Remove an Entry on a Case Management Entity's Provider Panel
How to Find and View PSW Provider Records [
PDF
] [
MP4
]
How to Find and View Agency Provider Records
Troubleshooting Adding a Provider in the Plan of Care
How to Add EVV Exception-CMEs
How to View DD PSW Training Information
POC Plan Management
How to Add POC Attachments
How to Enter and Update an Individual's Employment or Attendant Care Hours in the Plan of Care
How to Authorize 2-to-1 Services in Plan of Care
How to Authorize and Bill for Taxi or Transit Ride Tickets and Passes [
PDF
] [
MP4
]
How to Authorize Employment Discovery, Initial Placement and Job Retention Services in the Plan of Care
How to Authorize Foster Care in POC
How To Authorize Ancillary Services
How to Authorize SPPC-PC20 in POC
How to Auth Prof Behavior Services in POC
How to Authorize Host Home Services in POC
How to Create and Update a Plan of Care [
PDF
] [
MP4
]
How to Create a Service Prior Authorization (SPA) [
PDF
] [
MP4
]
How to Find Service Prior Authorizations [
PDF
] [
MP4
]
How to Make Corrections to Plan Lines and Service Prior Authorizations in a Plan of Care
How to Make Retroactive Updates to Plan Lines and Service Prior Authorizations (SPAs)
How to Submit Multiple SPAs as a Batch
Tips for Updating an Individual's Monthly Assessed Attendant Care Hours Limit
How to Add Notes to a POC
How to Authorize SE50 Daily Adult Res services in POC
Which Employment or Day Support Activity (DSA) Service Do You Need?
Which Transportation Service Do You Need?
What are POC Add-Ons and How Do They Work in eXPRS?
Which Attendant Care Service Code Do You Need?
How to Enter POC Add On in eXPRS for employment/day support services
How to Use the CIIS Transfer Checkbox When Creating a Service Prior Authorization
POC SD Billing & Claims
How to Create & Submit SDs on Behalf of PSW Providers (CDDP-Brokerage)
How to Accept or Reject Pending Service Delivered Billing Entries (SDs) [
PDF
] [
MP4
]
How to Find Generic Provider Claims
How to Find and View Service Delivered Billing Entries (SDs) [
PDF
] [
MP4
]
How to Track SD Billing Entries Through the Submission & Approval Process
How to Void a Service Delivered Billing Entry (SD)
How to Find Claims
How to Determine if a PSW was Paid in BetterOnline
CME Oregon State Contract Payroll Calendar
POC Reports
How to Run the CHC-PEAA Expiration Report
How to Run the POC Expire Report
How to Run the PSW-Client Employer Relationships Report
How to Run the Provider Status Report
How to Run the EVV Exceptions Report
How to Run the Provider Rate History Report
How to Run the View Add Ons Report
Other How To ...
SEPA
How to Accept a SEPA
How to Create a SEPA Approval Passcode
CPA
How to Create a Client Prior Authorization (CPA) [
PDF
] [
MP4
]
How to Create a CPA for Brokerage Enrollments (CDDP)
How to Create a CPA for Brokerage Enrollments (Brokerage)
How to Edit a Client Prior Authorization (CPA)
How to Find a Client Prior Authorization (CPA)
How to Submit Multiple CPAs
How to Void a Client Prior Authorization (CPA)
CM RFFS Claims
Overview of Rationed Fee-For Service (RFFS) Claims
How to Create and Submit Rationed Fee-For-Service (RFFS) Claims for Case Management Services
How to Find RFFS Claims
How to Submit Multiple RFFS Claims
How to Review RFFS Claims
How to Void RFFS Claims
Reports
Brokerage Report Matrix
CDDP Report Matrix
How to Access and Use the CPA Unclaimed Balance Report
How to Access the Suspended Claim Report
How to Run RFFS Payment Detail Report
How to Run RFFS Payment PLA Detail Report
How to Use the RFFS Claim Summary Report
How to Run Remittance Advice Monthly Summary Report
How to Find Expiring ONAs
Eligibility
How to Create a New DD Eligibility Enrollment (DDEE) Form
How to Find and Update a DD Eligibility Enrollment (DDEE) Form
How to Create New DDEE Form Without a Prime
Overview of the DD Eligibility Add Page
How to Enter Early Childhood DD Eligibility
How to Enter School Age DD Eligibility
How to Enter Adult DD Eligibility
How to Enter a CDDP Transfer on the DD Eligibility Page
How to Enter a DD Eligibility Termination
How to Enter Presumptive Eligibility
How to Determine an Individual's TXIX Medicaid Eligibility by Using the View Client Page
Other
How to Add ISP Dates
How to Use the View Client Page [
PDF
] [
MP4
]
View Client Page Code Reference Sheet
How to Read eXPRS Action Logs
How to Read Provider Liability Accounts (PLAs)
How to Find the Service Group for Individuals Served by Your Case Management Entity
How to Find Service Group information for Individuals with Very High Behavior or Very High Medical Needs
eXPRS Tasks for Client CME Transfers
How to Enter Increases for PSW Weekly Hours
User Enrollment Forms
Brokerage
eXPRS Activity vs User Role Matrix for Brokerages
Enroll IGA Manager
Enroll Brokerage User
CDDP/Local Authority
eXPRS Activity vs User Role Matrix for CDDPs
Enroll IGA Manager
Enroll Local Auth User
State Staff
Workday Learning Courses
An Introduction to the eXPRS Payment and Reporting System
eXPRS for ODDS State Staff
An Overview of Billings, Claims and Payments in eXPRS
Provider Liability & Client Liability Accounts in eXPRS
eXPRS Plan of Care Super User Training
How to Create a Workday Learning Account
How To ...
SEPA
How to Accept a SEPA
How to Create a SEPA Approval Passcode
PPA
How to Create an Optional Provider Prior Authorization (PPA) [
PDF
] [
MP4
]
How to Accept or Reject a Provider Prior Authorization (PPA) [
PDF
] [
MP4
]
CPA
How to Create a Client Prior Authorization (CPA) [
PDF
] [
MP4
]
How to Edit a Client Prior Authorization (CPA)
How to Find a Client Prior Authorization (CPA)
How to Submit Multiple CPAs
How to Void a Client Prior Authorization (CPA)
Other
How to Use the View Client Page [
PDF
] [
MP4
]
View Client Page Code Reference Sheet
How to Read Provider Liability Accounts (PLAs)
What are POC Add-Ons and How Do They Work in eXPRS?
How to Enter a POC Add-On for Daily Res Services
How to Create an Allotment PPA for SE56 Payments
How to Enter and Update an Individual's Level of Care Record for CIIS
User Enrollment Forms
Enroll State User
Enroll State Kids Services User
Enroll State OHCC User
Release Notes
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